I have just paid via Alipay or WeChat Pay, but I have received no email confirming the payment. What happened?

We occasionally find there’s a delay when using Alipay payments. If nothing comes through after a few hours, you might need to cancel your payment and try again.

Don’t worry! You won’t be charged twice. Even if the payment is showing on Alipay, no payment will have been taken if you haven’t received a document order number through our confirmation email.